Frequently Asked Questions
Everything you need to know about ordering, delivery, our products, trade accounts and buying directly from New Pastures Butchers.
About New Pastures
Find out more about who we are and how to get in touch with our butchery team.
Who are New Pastures Butchers?
New Pastures Butchers was established in 2018 and is a family-run farming and butchery business based in Godshill, within the New Forest National Park.
Led by Brett Reynolds and Scott Maslen, our family has generations of experience breeding livestock, farming and working with other family farms across Hampshire, Wiltshire and Dorset.
This experience gives us genuine field-to-fork knowledge and allows us to supply carefully sourced, high-quality meat with strong local provenance.
Who should I contact?
Please feel free to speak directly with our team. Our office line is available from 4am until 1pm. Outside these hours, you can leave a message on our answerphone and we aim to respond within 24 hours.
Telephone
01425 650 888
For new trade customers, we are happy to arrange a meeting to discuss your menu, alternative cuts, preparation requirements and pricing.
Products & Butchery
From everyday cuts to bespoke preparation, game and specialist butchery services.
What products do you sell?
We supply an extensive range of beef, pork, lamb, poultry, game and handmade butchery products for trade and private customers.
If you cannot see exactly what you need on our product list, please speak to us. Our butchers can prepare meat to your specific requirements, including bespoke cuts and portion-controlled products.
As meat prices can fluctuate, please contact us for current pricing.
Can meat be prepared to my requirements?
Yes. Bespoke butchery is an important part of our service and meat can be cut and prepared to suit your kitchen, menu or individual requirements.
We offer portion control, specialist cuts, roasting joints, steaks, diced meat, mince and other preparation options.
We are also happy to work with chefs to suggest alternative cuts that can help balance quality, presentation and gross profit.
Do you sell game?
Yes. We can supply fresh local wild game when in season and frozen game outside the main season, subject to availability.
Our range can include venison, rabbit, pheasant, partridge and wild boar.
Wherever possible, our first choice is locally sourced game from our own farms or trusted local suppliers.
Do you provide a carcass breakdown service?
Yes. If you are a deer stalker or farmer requiring a carcass butchery service, please contact us to discuss your requirements.
We do not provide slaughter services, but we can professionally butcher and prepare the carcass, including packaging the meat into practical, freezer-friendly portions.
Trade, Ordering & Delivery
Information for professional kitchens using our trade butchery and delivery service.
How do I open a trade account?
Contact our team and we will be happy to discuss your business, menu and supply requirements.
We can arrange a meeting to look at the products and cuts you currently use, suggest suitable alternatives and discuss pricing and portion control.
Once your account has been established, we can also set up your business on our WhatsApp ordering service.
How do I place an order?
Once your trade account has been set up, we can create a WhatsApp ordering group with an administrator from your business.
Additional chefs, managers or other members of your team responsible for ordering can then be added.
Orders and queries can be sent through WhatsApp at any time. You can also place an order through our 24-hour telephone answerphone service.
Can I place regular or repeat orders?
Yes. Next-day orders, advance orders and regular repeat orders are all welcome.
If your kitchen uses the same products regularly, speak to us about establishing a regular order. Adjustments can still be made whenever your requirements change.
When should I place my order for delivery?
Where possible, orders should be placed by 6am for same-day delivery.
Same-day availability will depend on your location, delivery route, product availability and the preparation required.
Next-day and advance orders are always welcome.
Is there a minimum order for delivery?
Our local delivery service is free of charge on qualifying orders. We currently ask for a minimum order value of £75 for delivery.
Orders are delivered in temperature-controlled vehicles to help maintain the correct conditions throughout transportation.
Which days do you deliver?
Delivery schedules vary depending on location and customer requirements.
Please speak to our team on 01425 650 888 to confirm the delivery schedule for your area.
Do you have any special offers?
Yes. From time to time we have seasonal products, limited availability lines and special offers.
These can sell out quickly, so we recommend ordering as soon as possible when an offer becomes available.
Shop & Private Customers
You do not need to be a chef or trade customer to enjoy meat from New Pastures.
I’m not a chef. Can I still buy from you?
Absolutely. Members of the public are welcome to purchase meat and handmade products directly from our butchery in Godshill.
Our shop is normally open Monday to Friday, 9am to 1.30pm.
If you need to collect an order outside our usual shop hours, please call us and we will do our best to arrange a suitable collection time.
Can you supply meat for parties, BBQs and private events?
Yes. If you are planning a family celebration, BBQ, hog roast or other event and require a larger quantity of meat, please come and see us or give the team a call.
We can discuss quantities, suitable products, preparation, pricing and collection or delivery options.
Speak to the Team
Whether you are looking for trade supply, a particular cut, local delivery or meat for a special occasion, our butchers will be happy to help.